Challenges
 


ALLOTMENT OF MCH BUILDING


HCHW started lobbying with government in order to sustain its efforts for the cause and to mobilize support. HCHW was able to convince the Municipal Corporation of Hyderabad and thus a government building was allotted for running Shelter Home of HCHW in 1995. Soon, the home was shifted from rented building to MCH allotted building at Masab Tank. The MCH allotted its building free of cost for a tenure of two years. In these two years, the team of HCHW has established a very good rapport with the officials of MCH, HCHW continued its lobby with MCH in order to get the extension of the building for a further period.

Indeed the officials of MCH were convinced to extent the building in favor of HCHW. However, there was objection and resistance from the local political leaders afraid of losing the building forever to HCHW. Moreover, the officials of MCH have realized and bodies children staying over there i.e., the local leaders could exploit the inmates. Thus, MCH provided an alternate building in the outskirts of city and Shelter Home was shifted from Masab Tank of Akbarpura, Tolichowki, However, HCHW has been the only organization to have been allotted a Government building in Hyderabad's for running Shelter Home for children.

ENROLLING CHILDREN IN SCHOOLS
While interacting and working with children on streets and in Shelter Home, HCHW nurtured a dream that these children from streets join schools. HCHW succeeded in realizing this dream in a small terms way back in 1994 and 1995. The results so achieved could not sustain for long. Soon HCHW realized that it is difficult to keep the interest of education alive in these children.

The team of HCHW was successful in motivating few children and enrolled them in the Schools seeking formal education. For the first ten to fifteen days, the school atmosphere was very attractive to these children as they were wearing new clothes as school uniforms, bags on their back, put on new shoes and belt. All these things made them to feel encouraged and energetic with lot of enthusiasm in them. As the days have passed on, these children have been distracted and slowly there were dropouts.

Immediately, HCHW made a detail analysis and it has observed that these children who have joined the schools seeking education found back at their shelter with an influence and peer pressure of other children. On the other hand, these children after coming back home, have to prepare and get ready for the next day, while other children would enjoy a lot watching television, enjoy playing games, more so having money in their hands to fulfill their desires and so on.

As a result, these children tend to get distracted a lot and slowly lose interest in education. HCHW has decided to separate such (who respond for formal education) children from the Shelter Home and Keep them in an exclusive home.

Thus, took the genesis of Second Home in 1997 which is popularly known as Home II. True to its name this Shelter Home serve as a Second Home as it is an exclusive home for school going children seeking formal education in regular schools. It is basically started to concentrate on the children, free from the influences of street elements.

HCHW had to face a lot of reluctance from the management of schools, as they were not keen in getting these children admitted into their schools. HCHW continued its efforts in convincing school managements even though lot of schools have denied admissions; few other schools who were convinced with the same were still reluctant and there were also resistance from the parents of other children who were studying in the same school.

Neo Holy Fatima school at Towli Chowki was the first school to come forward in order to extend an opportunity to these children. The Secretary of Neo Holy Fatima school expressed his desire to meet the children once before enrolling them into school. The team of HCHW took fifteen children in a big three wheeler auto (owned by HCHW at that time) without realizing its implications. The Secretary of the school has interacted with the children and quite impressed with their response. He further reiterated its commitment to enroll the children into his school and suggested the Director. HCHW to meet the next day in completing the formalities related to the admission of children.

On the next day, the Director of HCHW visited Neo Holy Fatima School, Towlichowki in order to complete denial for the admission in their management. To his surprise and great astonishment, the secretary expressed denial for the admission of these children. The Secretary further reiterated that some of the parents of the children studying in the school have witnessed these children barefoot without their chappals. Further, they have come to know the background of these children (as they all climbed down for a huge three wheeler). As such they are objecting the admission of th4se children into the school and made it clear that they will take away their children if these children are joined in the school.

It was already the mid of August, the time by when admissions would be completed in all other schools. There has been no other alternative and as such all hopes were centered around Neo Holy Fatima High School management further and some how convinced the management to admit the children in their school. During the process, it was realized that the school management was purposely delaying the process so that the other parents have no other option but to continue their children’s education in the same school.

In this way, these 15 children have been admitted into Neo Holy Fatima School in the month of September. Simultaneously the management of other schools were also started admitting these children into their schools. Today, it is remarkable to see these children competing with children of doctors, engineers, bank officers as well as other elite people in the society in proper uniform with books, bags etc., it is difficult to differentiate our children with the rest of the classroom.

LAUNCHING CHILD LINE IN HYDERABAD
HCHW through its Street Presence Program (Contact Points and Help Line) was able to reach out to a larger number of children, but only during the daytime. It was found that these children face a lot of abuse and exploitation and hostilities in the night. Hence the need for the activity ways felt to be required as 24 hrs programme. This was indeed a challenge for HCHW ands in order to cater to the need, Mr. Mohd. Rafiuddin and Mr. Raja Shekhar visited Tata Institute of Social Sciences, Mumbai to study the Child Line project, its functioning and working modalities in the city of Mumbai. After studying the nitty-gritty of the project, they had decided to initiate it in the city of Hyderabad, this was however a Herculean task involving the mobilization of support from the Government. They had to rigorously lobby with Department of Police, Telecommunications as well as Women Development and Child Welfare.

Thus, HCHW launched a 24 hours round-the-clock toll free telephone service entitled Child Line 1098 in Hyderabad functional from 15th August 1998 onwards. It was started with the active support and collaboration with the Departments of Police, Telecommunications as well as Women Development and Child Welfare to help the children living on streets and in other difficult circumstances by protecting them and rescuing them against threats, abuse, exploitation and so on while extending other facilities of shelter, medical care, repatriation etc.

The Department of Police allocated a separate room in the premises of police Control Room to operate Child Line. Later HCHW involved three more NGO's working with children in Hyderabad as Support Organizations (SIDU, Divya Disha and URGES – India).

A team of seven Crisis Managers appointed by HCHW used to work in three shifts, making the Children Line function round-the-clock. All the calls received through Child Line sued to be properly documented. The Department of Police had deputed women and men Police Constables to assist the Crisis Managers of Child Line. The Deputy Commissioner of Police was deputed as the Nodal Officer to ensure support from the Police department and its counter parts.

An unique experiment that proved to be quite successful and later replicated by other NGO's in other cities was the involvement of rehabilitated boys as Crisis Manager. They were formed to be very effective in understanding the situation of children (listened over phone call) beyond what the child conveys thus going prepared and eventually tackling the situation in a much effective manner than compared to other graduates.

The services under Child Line include shelter care, repatriation of children with their families, medical emergencies/care, security, counseling, legal aid, protection from abuse and exploitation, rescue and relief services. In few months, child line has gained good response from children living on streets and in other difficult circumstances by its invaluable services not only in Hyderabad but also in other cities of India. In fore seeing the efforts of Child Line, the Government of India has taken up this gigantic task under its care on the banner “Child Line India Foundation”.

With causing of Child Line India Foundation into the picture, the programme become more of a sort of ego centered losing the focus from children. At such a juncture HCHW found uncomfortable and did not see the meaning in continuing with it. As such it was handed over to Child Line India Foundation. However, today HCHW can take all the credit for gifting the children of Hyderabad a facility such as that of Child Line. However, today HCHW can take all the credit for gifting the children of Hyderabad a facility such as that of child line.

PROBLEM ANALYSIS OF POLICE DOST CAMPAIGN
There were times when our shelter homes would be ransacked and the elder children taken away by the police officers every time there was a theft or any other anti social activity in the vicinity of the locality. This would lead to a total chaos in the home and the younger lot would go helter-skelter and there by run away from the home. And we would have to redirect all efforts in getting them to the home, which of course would take a while. The reason for this to happen was that some policemen had a notion that street children are thieves and they would remain to be so. HCHW had to literally lobby with the department of Police for years together with the hope for betterment in the situation.

In order to avoid the rift between children and police, HCHW launched “Police Dost Campaign” on 18th November 1998 during the first Children’s Carnival. Mr. R. Sukumara, IPS, the then Commissioner of Police has been invited to launch the Campaign, Police Dost Campaign, the brain child of HCHW, is an unique and creative innovation that aims to harmonize the relationship between children and police by bridging the gap between them. It attempts at bringing a change in the thinking and attitudes of both groups towards each other and promote police to perform their functions of protection more positively with a human face.

Police Dost Campaign includes number of sensitization programme's, training programme's, interaction programme's etc., for police personnel of different zones to help them in understanding the needs and problem of children on streets. This programme's will help in developing efficient strategies of approach and tackle such children in a more friendly manner, which does not violate their rights and develop fear psychosis among children living on streets.

PROMOTION OF SHGS IN URBAN SLUMS
Self Help Group, which was a successful intervention in particularly rural areas were not properly tapped by Government and non-government sectors earlier. That’s where HCHW has excelled in promoting Self Help Groups for the first time in Urban Slums of Hyderabad with primary focus on the socioeconomic development of women. Another challenge was to stop discrimination against girl child and emphasize on their enrollment in schools. Girl children in slum areas are generally deprived of basic amenities. HCHW has been working towards elimination of discrimination of girl children in this areas. HCHW has been extending its support towards promoting Girl Child Education, enrolling of girls into regular schools, sponsoring school fees and providing free text books and notebooks.

SEEKING SUPPORT FROM CIVIL SOCIETY
HCHW has achieved remarkable support from civil society for its cause and concern. The innovative, creative and result oriented initiative and inventions have got acclaims in the social circle. HCHW has been successful in instilling the Corporate Social Responsibility (CSR) among many business houses so as to make them a part of its social work.

ESTABLISHING CREDIBILITY
HCHW started working without any written project or funding resources. Secondly, the founders being very young at age as well as look at the time of inception, it was indeed a challenge to establish the credibility. The image of students associate with them and looking at HCHW as a result of their enthusiasm, was making people difficult to accept its sustenance for long.

As days passed by, the need and necessity while directly working with the target group has resulted in evolving new interventions and strategies which, gradually, over a period of time has took the shape of a complete full-fledged project. Secondly, since inception, HCHW started working informally without any systems and practices, but over a period of time, the need and urge to grow as an effective, accountable, transparent, committed and professional organization with credibility has infact enabled it to become formal and system oriented. Today, HCHW function within the systems, practices and procedure.

HCHW has complete documentation, monitoring and evaluation systems, the accounting and financial management is computerized; the day-to-day functioning is administered by governing policy; the detailed accounts and administrative manuals are under process. Apart from this, the learning experiences, expertise and commitment on part of the individuals associated with HCHW in different capacities has widely enhance.

 

 
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